Vuzix
  • West Henrietta, NY, USA
  • Full Time

Vuzix Corporation

Founded in 1997, Vuzix is a growing, dynamic company that specializes in the design and manufacture of smart glasses and augmented reality (AR) technologies and products for the consumer and enterprise markets. Company products offer a portable and high-quality viewing experience for applications in augmented reality, digital information, video viewing, utility, entertainment and gaming.  Please visit our web page at www.vuzix.com.

 

Position Summary for Software Engineer, Technical (Tier 2) Field Service

 

The Software Engineer must be an energetic self-starter with a passionate interest in engineering and support of internal and external customers.  This position resides in the Software Engineering department, and the function is in supporting Tier 2 customer escalations and technical account management functions needed by the Sales department.

 

The Software Engineer acts as a technical subject-matter expert and escalation point for Vuzix products, services, and device technologies. The individual works with key clients and Tier 1 Support agents to deliver resolutions in a timely manner and to address advanced technical questions and concerns with the integration, configuration, and use of Vuzix's products within the customer's environment.  The Software Engineer also works with Sales, Marketing, and Executives to provide technical consultation for VIP demonstrations, VIP facility implementations, and ongoing support.

 

Responsibilities include:

  • Apply in-depth technical expertise and problem-solving skills to diagnose and resolve escalated inquiries and problems that customers report that the Tier 1 Technical Support team can't resolve. Activities may include reviewing/writing Java or Android code, reviewing logs, testing wireless networking environments, and exercising Android-based devices across software and components.  Manage case backlog to department standards.
  • Act as a consultant and knowledge base to guide Vuzix customers in successfully developing their own apps for our devices. Work includes consulting on Vuzix's custom SDKs, connectivity, speech services, video streaming, sensors, storage, navigation and more.  Recommend optimizations and stabilizations in customer code.
  • Author articles and/or sample apps to add to our Vuzix product knowledge base. Modify information on our Vuzix Developer Center and Vuzix.com support site
  • Attend customer implementations and industry conferences, showcasing how our products can make businesses more productive, collaborative, and innovative; occasional travel for trade shows or customer visits is required.
  • As a customer-facing domain expert, work closely with others on future products and enhancements in order to guide next-generation product design and feature priorities; determine feasibility and customer satisfaction of proposed items
  • Assist in Software Engineering department support (e.g. development, bug fixing, test) tasks

 

Minimum qualifications:

  • Bachelor's or master's degree in Software Engineering, Electrical Engineering, Computer Science, Computer Engineering, or a technical field or equivalent practical experience 
  • Experience with Java and Java for Android and in configuring the Android Operating System, kernel, developing device drivers, and building applications for the Android platform. Familiarity using Android Studio and Android SDK tools.
  • Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener.
  • Maintain composure and professionalism under high-pressure conditions; Exhibit high regard for teamwork and collaboration.
  • Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on project participant.

 

Preferred qualifications:

  • Experience in troubleshooting, implementing, and supporting product lines of Java and/or Android based systems
  • Atlassian Jira or Service Desk software
  • Interest in augmented reality, Android development, and manufacturing/industrial products a plus

 

 

Vuzix Corporation is an equal opportunity employer.  We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.  We are committed to recruiting and employing the best talent available.

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